Platform
Consumption growth and phone penetration has led several brands to build in-house capabilities to address the phone commerce opportunity. However, most systems and processes end up as support systems for existing channels, thus limiting the potential of phone commerce. At phone pe deal, we are in the phone commerce business and have created a platform specifically for converting consumer responses by phone, so that you can focus on your core business of taking unique brands and products to market.
Here is a sneak peak of what's under the hood.
Response Management System
Telecom infrastructure
- Inbound/Outbound campaigns
- SMS-back integration
- Custom greeting by campaign
- Rules-based call routing
Manpower capability
- Variable capacity 8a-10p x365
- Local language support
- Custom product training
- Success driven incentives
Management tools
- Real-time call logs & recording
- Response funnel view
- Abandoned/missed call backs
- Campaign success reports
Commerce System
Product discovery
- Automatic XML/XLS sync
- Location-wise stock availability
- Extensive search, browse, filter
- Product images & features
Order processing
- Integrated shopping cart
- Integrated phone/web pay
- Integrated offline payments
- Voucher/discount redemption
Customer relationship mgmt
- Seamless profile & history
- Integrated follow-up process
- E-mail/SMS notifications
- Payment notifications
Fulfillment System
Account management
- Real-time order notifications
- Web-based vendor panel
- Order invoicing and tracking
- Catalog edit and management
Logistics integration
- Auto-tracking of shipment
- Local & central co-ordination
- Out-of-stock handling
- Multi-item/seller shipping
Customer service
- Order/shipping notification
- Returns/refund management
- 24-hr reply, 72-hr resolution
- Feedback & post-sales touch
